REACH OUR SUPPORT TEAM
At JEDMED, we are committed to delivering fast, reliable, and expert support for all your medical equipment needs. Whether you have questions about ENT chairs, ophthalmic instruments, endoscopes, imaging systems, or any other JEDMED product, our dedicated team is here to help.
Our goal is to ensure your equipment operates at peak performance with minimal downtime. Use the contact options below or our secure remote support tool to get assistance quickly and efficiently.
JEDMED PHONE SUPPORT:
Call us directly at 314-845-3770. Our knowledgeable support staff are available Monday through Friday during regular business hours. When you call, you'll speak with a real JEDMED employee, someone who knows our products inside and out and has a personal stake in your satisfaction.
JEDMED EMAIL SUPPORT:
Prefer to write? Send your inquiry to info@jedmed.com. Please include your product name, order number (if applicable), and a brief description of your issue so we can respond as quickly and accurately as possible. Detailed emails help us prepare solutions in advance, reducing resolution time.
REMOTE TEAM VIEW SUPPORT
For faster troubleshooting, JEDMED offers secure remote support using TeamViewer Quick Support. This allows our technicians to view your screen and guide you directly, resolving issues efficiently without shipping equipment.
TEAMVIEWER USING GUIDE:
- Just click this link or the “JEDMED Remote Support” image below.
- Download and run the TeamViewer software.
- Note your unique ID and password displayed on the screen.
- Share the ID with our support team via phone (314-845-3770) or email (info@jedmed.com).
- Accept the connection request when prompted by our technician.
- Allow remote viewing and control for diagnosis and step-by-step guidance.
JEDMED Remote Support
This secure, encrypted process ensures quick resolution of technical problems with your JEDMED devices. Our experts can demonstrate features, fix software issues, and optimize performance in real time.
Remote support is available during business hours and saves you time and shipping costs. Always ensure you are comfortable granting access and close the session when finished. For any questions about remote support, contact us immediately.
